Lean tolling

Today technology is increasingly at the centre stage of modern toll collection and too often it is prevailing over toll collection itself. The Lean Tolling addresses this issue.

The growth of internet is multiplying the way road users can access information and interact with tolling systems includng on the move via Smartphones. A tolling system can even rely on connected devices to enhance data captures. The diversity of usable technology is evolving fast thanks to the miniaturisation of communication devices, ever increasing processing power and extended operational time for battery operated devices.

So to keep the focus on the business of collecting toll fare or collecting taxes, rather than technology, we developed the "Lean Tolling" approach putting back the focus on designing business rules supported by technology, not the opposite, but at the same time implementing flexible operational processes to take advantage of these rapid changes giving opportunities to better serve the community.

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Technology can itself bring a need for flexibility to the business rule, therefore pushing operators to move from a rigid approach to a flexible one.
A good example is the nationwide truck tolling based on GNSS that was a success in Slovakia (and a big failure in France to be discussed in a dedicated article only available to registered visitors). GNSS tolling technology is very convenient  for changing prices on the road network, but more importantly changing the road network itself, allowing transport authorities to shape the project in real-time taking into account complaints from the transport industry and unexpectedly from the population’s complaints about traffic annoyance on particular roads affecting the local population. As a result the transport authority decided on several price changes and road network extensions during the first 3 years of operation, decisions each time translated into operational changes in a few weeks.

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